Zycus Off Campus Drive for Business Analyst | MBA | Bangalore/Mumbai/Pune


Zycus Off Campus Drive for Business Analyst Details:

About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Job Profile: Business Analyst
Job Location: Bangalore/Mumbai/Pune
Relevant Experience:   Freshers to 2 years
Qualification: MBA
Job Description:
  • Zycus is looking for MBA Graduates with 0-2 years of experience to join us as Procurement Business Analyst.
  • We are looking for Management Graduates in Supply Chain Management or Operations Management to join us a Procurement Business Analyst.
  • You will in this role be part of a Global Team and work with our global customers in implementing our AI driven procurement solution.
  • Our Procurement Analyst play a very critical role in solving business problems for our Customers.
  • They possess a deep understanding of our product and supply chain and use this knowledge to evaluate and suggest innovative solutions and workarounds for our customers.
Job Responsibilities:
  • Work with customers and understand their configurations and usage patterns of Zycus application/s (like Sourcing, Contract management, Supplier management, Procurement etc.)
  • Provide training to customers on upcoming changes for new releases every quarter.
  • Proactively communicate with customers and resolve their issues.
  • Plan, Estimate and drive the execution of change and service requests.
  • Identify patterns in customer raised tickets (issues and queries) and work towards permanently addressing them.
  • Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support.
  • Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  • Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Job Requirement
  • An MBA degree from Top Tier institute with specialization in Operations Management / supply chain is a must
  • You should possess Excellent communication skills- both written and verbal
  • Should be highly tenacious, driven individual with an ability to multitask
  • Should have Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems

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