About the Company: India’s most popular SaaS based hiring platform started by industry practitioners and meant for large and mid-market enterprises, with a light version for SMEs. Zwayam is an end-to-end recruitment automation software – a process enabler and helps automate all stages of hiring from sourcing to onboarding. Zwayam uses contemporary technologies like AI, ML and NLP allowing clients to use technology to change the way they hire.
Open Positions :5
Location : Bengaluru, Karnataka, India
Education/Qualification : B.E./B.Tech/BCA/MCA/NIIT/APTECH
Desirable Skills : Drive to learn new skills and thinking on the feet would be a good advantage.
Years Of Exp : 0 to 1 Years
Designation : Application Support Engineer
- Resolve all Level 1/2 issues or provide a suitable workaround within a specific time period.
- Analysis, troubleshooting, and problem-solving expertise.
- Ability to multi-task and perform effectively under pressure.
- Excellent written and verbal communication skills.
- Identify the root cause of issues and data defects.
- Escalate issues as needed to Level 2/ 3 within a specific time period and follow up with a view to close.
- Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
- Deliver world-class support to Zwayam customers by being responsive, proactive and professional in all interactions.
- Meeting SLAs and other customer satisfaction targets.
- Monitoring and maintaining the production environments.
- Monitoring of Server and Services on the Live servers.
- Document and maintain all issues in the provided system for future references. Also, document FAQs, Best practice guidelines and Knowledgebase articles.
- Follow up on and take responsibility for unresolved issues and escalations.
- Freshers may apply with good communication skills
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