Zscaler Recruitment 2018 | Zscaler Hiring Freshers | Zscaler Off Campus Drive| Graduate Trainee Engineer | B.E/B.Tech | Jobs for 2017 Batch | Jobs for 2018 Batch | June 2018
About the Company: Born and built 100% in the cloud, Zscaler operates a massive, global cloud security architecture, delivering the entire gateway security stack as a service. By providing fast, secure connections between users and applications, regardless of device, location, or network, Zscaler is transforming enterprise security for the modern cloud era. Learn more at zscaler.com or follow us on Twitter @zscaler.
Job Profile: Graduate Trainee Engineer
Degree Needed: B.E/B.Tech
Exp Needed: 0-1 year
Work Location: Chandigarh
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- Provide first line phone/email consultation to customers by independently handling simple security/network problems.
- Participate in a 24×7 Support Operation.
- Interface with senior engineers and assist the customer with testing or troubleshooting.
- Escalate issues in a timely manner and focus on Customer satisfaction.
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Monitors and tracks issues to ensure accurate resolution
- Fresher or 0-1year experience working as Product Support Engineer.
- Operating systems knowledge such as Linux, Unix, and Free BSD is preferred.
- Knowledge or experience using tools like (Ping, Traceroute, MTR etc) is preferred.
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS etc.
- Knowledge on below topics will be an added advantage:
- Network Protocol Analyzers (tcpdump, Wireshark)
- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS.
- Authentication systems such as LDAP, MS AD etc
- VPN technologies such as IPSec and VPN clients.
- Scripting knowledge (SHELL, Python, Perl) would be appreciated.
Education: B. Tech Computer Science, Information technology
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