About the Company: ZS Associates (www.zsassociates.com) ZS is the world’s largest firm focused exclusively on helping companies improve overall performance and grow revenue and market share, through end-to-end sales and marketing solutions – from customer insights and strategy to analytics, operations and technology. More than 5,000 ZS professionals in 22 offices worldwide draw on deep industry and domain expertise to deliver impact for clients across multiple industries
Job Profile:Operations Delivery Associate
Degree Needed: B.E/B.Tech
Exp Needed: Freshers
Work Location: Pune
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As an ODA you will:
Operate business processes for clients on a periodic basis. This includes synthesizing data, performing quality checks and creating error free deliverables
Create timelines and track progress for all processes, and escalate any delays to ensure timely delivery
Update and use clearly defined checklists to ensure adherence to process
Incorporate process changes in response to evolving business needs
Interact with internal or client teams to resolve any issues with process inputs
Run software systems to process data and business rules
Validate deliverables to identify potential errors and rectify any such situations
Work with your team to utilize business knowledge to interpret results and add insights
Work with your team to respond to structured queries and adhoc requests from the clients related to the deliverables
Identify and implement process improvement
Graduates or Postgraduates
No BTech or BEs
We are looking for candidates who are very organized, methodical and have a process execution focus. You should be comfortable with cyclical tasks and working in a team environment. The candidate should have excellent detail orientation and basic communication skills (be able to communicate issues clearly).
0 to 1 Years
Strong organization skills, with a methodical approach to work
Understanding of operating rules, data and processes
Strong process mindset, where repeating tasks are executed with accuracy and discipline
Communication skills that enable clear explanation and resolution of concerns.
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