About the Company: Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 158,217 employees serving clients in 175+ cities across 6 continents. The company posted revenues of $7.5 billion for the financial year ended Mar 31, 2015.Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.
Job Profile: Technical Service Desk (0-4 Years)
Degree Needed: Any Degree Graduates
Walk-in Date: 08-SEP-2018
Experience: 0-4 Years
Work Location: Airoli ~ Pune
Interview Location: Mumbai/Pune
Job Description :
- The Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
- The incumbent will receive calls during the assigned period and adhere to break schedules and use the appropriate Aux as applicable
- He/She should follow KEDBs, Wikis for resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the incidents
- Prepare incident MIS as per requirements
- Ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
- Routing / Chasing of tickets with other PRG s
- Proactive Remedy Queue Management
- Problem Management
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket
- Tracking resolution and updating KB
- Callback the user and confirm resolution (where ever applicable)
- Administrative Task -Proactive Remedy Queue Management
Walk-in Date- 08-SEP-2018
- Mumbai, Wipro Ltd, 7th Floor, A Wing, Kensingtone Tower, Hiranandani, Powai, Mumbai.
- Pune, Plot No.31 MIDC, Pune Infotech Park, Ph-2 Hinjewadi, Pune, Maharashtra 411057
Apply Link-Click Here
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