About the Company:Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bengaluru, India. In 2013, Wipro demerged its non-IT businesses into separate companies.
Job Profile: Technical Service Desk (0 – 4 Years)
Walk-in Date : 02-FEB-2019 / 09-FEB-2019
Experience : 0 – 4 Years
Work Location : Bengaluru ~ Hyderabad ~ Pune
Interview Location : Bengaluru/Hyderabad/Pune
Using Grammarly In 2019 | Best Grammar Checker Online Tool | Must Have Tool for All, Download for Free
- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
- Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents
Apply Before the link Expires.
Apply Link-Click Here
Click Here to Download Previous Year Placement Exam Questions Papers for TCS, Infosys, Wipro, Cognizant and more along with detailed solution.
Click Here To Join Our Official Telegram group for personalized and Instant Job Updates