Home 2017 Batch Wipro Walk-in Drive Hiring Freshers As Associate For B.E/B.Tech/Any Degree

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Wipro Walk-in Drive Hiring Freshers As Associate For B.E/B.Tech/Any Degree

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About the Company:Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bengaluru, India. In 2013, Wipro demerged its non-IT businesses into separate companies.

Job Profile: Technical Service Desk (0 – 4 Years)

Walk-in Date : 02-FEB-2019 / 09-FEB-2019

Experience : 0 – 4 Years

Work Location : Bengaluru ~ Hyderabad ~ Pune

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Interview Location : Bengaluru/Hyderabad/Pune

Job Description:

  • As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
  • Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.
  • Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
  • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
  • Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis.
  • Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
  • Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents

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