About the Company:Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bengaluru, India. In 2013, Wipro demerged its non-IT businesses into separate companies.
Job Profile: Technical Service Desk (0 – 4 Years)
Walk-in Date : 02-FEB-2019 / 09-FEB-2019
Experience : 0 – 4 Years
Work Location : Bengaluru ~ Hyderabad ~ Pune
Interview Location : Bengaluru/Hyderabad/Pune
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- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
- Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents
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