Webyog Hiring Technical Graduates As Technical Support Engineer

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About the Company:Webyog creates innovative data management tools for thousands of customers across 100+ countries, ranging from enterprises, small businesses and developers to smartly manage, monitor and optimize their databases.

We’re proud of our products and also our company culture. Free lunch, snacks and coffee, unlimited leave policy, ping pong matches and the list goes on. If you too are passionate in building world-class products and want to have fun along the way, please drop a note and Apply to become a part of the Webyog family.

Official Website:www.webyog.com

Salary : 5.5 LPA

Hiring Process : Face to Face Interview, Group Discussion

Eligibility :BE/BTech (CS/IT/IS/EEE/ECE), MCA, ME/MTech from 2016-2017 batches with 60% throughout academics


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Looking for a Technical Support Engineer, who can provide technical support to customers using methods of careful research and troubleshoot problems. We are looking for a dynamic individual to provide answers to clients by clearly identifying problems, and guiding clients through careful, corrective steps.
Key Responsibilities:
  • Troubleshooting and resolving all technical & non-technical issues related to our products
  • Work closely with Engineering and Sales teams
  • Help the development team in prioritizing the feature requests based on customer feedback
  • Resolving queries on various platforms
  • Handle escalations for post-installation issues
  • Creating FAQ and documentation related to product training and support
Desired Skills and Experience :
  • 0-2 years of experience in Customer facing role
  • Knowledge on email app.
  • Must be customer-focused, and willing to do whatever it takes to resolve customer issues
  • Good communication skills
  • Quick learner, self-motivated and directed, with keen attention to detail
  • Team player
  • A social media aficionado
  • Willingness to work in night shifts

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