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VMware Off Campus Freshers Hiring For Associate Engineer Position- Apply Now !

VMware Off Campus Freshers Hiring For Associate Engineer Details:

About Company: VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Job Profile: Associate Technical Support Engineer

Company Name: Vmware

Work Location: Bangalore

Degree Required: BE/BTech



Job Role and Responsibilities 

We have the journey for you!  

As well as working for one of the best technology companies in the world, under the leadership of the best CEO (voted by Glassdoor)

Insights into your Role: 

As a New Grad you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.  To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges.

Essential Functions: 

  • Resolve customer’s issues via the telephone, email or Webex session
  • Reproducing issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans.
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
  • Focus on an area of technical specialization and attend technical trainings
  • Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Requirements:

  • Good written and verbal communication skills
  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
  • Understanding in Virtualization & Cloud computing will be preferred.
  • Open to Rotational Shifts
  • Understanding of some of the following technologies – Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Ability to follow standard engineering principles and practices
  • Logical approach to problem solving

Educational Qualification: 

BE / B.Tech – CS / IS / IT with overall (Xth , XIIth and Graduation) (60% and above in Engineering) – 2021 graduating with no current backlogs

Apply Before the link Expires for VMware Off Campus Freshers Hiring For Associate Engineer.

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