Trigent Software Off Campus Drive Hiring Details:
About Company:
Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach.
Job Profile: Service Desk Management
Degree Required: B.E/B.Tech
Batch Eligible: Any Batch
No.of.Openings: 20 Vacancies
CTC: Rs. 3 – 3.5 LPA
Experience Required: 0 – 2 Years
Work Location: Bangalore
Role Description :
- Act as the ongoing interface between the client and the system or application.
- Dedicated to quality, using exceptional communication skills to keep our world class systems running.
- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills :
- Service Desk Management, SSI
- Service Desk Voice Support NON SSI
Good to Have Skills :
SSI: NON SSI:
Job Requirements -Key Responsibilities :
- L1 Service Desk Call taking profile
- Respond to the issues reported by customer predominantly through voice and emails, chat, etc
- Identify, investigate, and diagnose the issue
- Provide resolution to customer based on in scope processes
- Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group
- Achieve client defined targets
Technical Experience :
- Incident management and usage of ticketing tools
- Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
- One to three years of experience
- Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
- Excellent verbal and written communication skills with email etiquette and customer service skills
- 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
- 5 days working per week with two weekly offs based on roster.
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