About the Company: Trigent is a global leader in software solutions, headquartered in Southborough, MA, with development centers in Boston, Bangalore. As an ISO 9001:2008 certified company, Trigent provides proven results to global Independent Software Vendors (ISVs), Fortune 500 enterprises and SMBs in the High Tech, Healthcare, Education, E-Commerce and Manufacturing businesses. Founded in 1995, Trigent has been consistently recognized for its breakthrough solutions, strategic insights and execution excellence.
Job Profile: International Customer Service
Degree Needed: Any degree
Exp Needed: 0.6-2 years
Work location: Bangalore
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Desired Candidate Profile:
- 0.6-2 year of experience in international customer service (Voice)
- Any graduate with 6 Months to 2 years of experience in International Voice or Customer Support with excellenct communication Skill.
- Should be flexible to work in night shifts. (If Not relevant skills – people with international customer service can also be considered, provided they are excellent in their communication, quick in grasping the process knowledge
- Good to have- Functional knowledge of CRM Solution, MS Excel, Domain knowledge of US Customer service,
– Excellent communication skills both verbal and written
– Knowledge of SAP will be added advantage
– Good understanding of workflow / exceptions & deviations
– Should be able to follow diverse work instructions &
– Ability to adopt frequent changes in work flow
– Managing task within the agreed TAT & Quality %
– Communicate client team over chat & calls at situations
– Able to take action in case of unforeseen risks as an SME
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