Toppr Hiring Freshers As Customer Executive: Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after-school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, and Eight Roads.
Company Name: Toppr
Job Profile: Customer Outreach Executive
Job Department: Customer Support & Operation
Work Location: Andheri, Maharashtra, IndiaFull time
JOB ID: BOMA3
Job Description: Toppr is looking for a Customer Outreach Executive (COE). A COE is the source of getting to know each of our customers on a personal level, identifying their needs, and setting up a counselling session to help them. COEs make sure they collect all the necessary information from a customer for a successful home demo. Also, they are responsible for cascading customers’ feedback to Toppr’s consultants through well-defined processes. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
- Communication: Excellent communication skills in English and/or the regional language.
- Empathy: Ability to approach any situation with patience and natural empathy.
- Integrity: As a COE, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
- Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
- Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
- A graduate degree from a reputed institute.
- Candidates with telecalling experience are preferred. Freshers can also apply.
- Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
- Familiar with operating telephone equipment, automatic dialling systems, and other telecommunications technologies.
Apply Before the link Expires For Toppr Hiring Freshers As Customer Executive.