Thomson Reuters Freshers Recruitment 2023 Hiring For Associate System Engineer Role- Apply Now


Thomson Reuters Freshers Recruitment 2023 Hiring Details:

About Company:

Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision-makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world’s most trusted news organization.

Official Website: www.thomsonreuters.com

Job Profile: Associate System Engineer

Experience Required: 1-2+ years

Work Location: Bangalore

Salary: Not Disclosed

Associate Systems Engineer Job Description Summary

Essential Day-to-Day Responsibilities include:

  • Perform daily service checks, health evaluation of systems’ performance and capacity as assigned.
  • Provide diagnostics, troubleshooting, and quick/efficient resolution on all events/incidents
  • Escalated / notify appropriate support staff via established procedures. Document shift activity, facilitate and perform shift turnover.
  • Follow defined process to escalate Incidents to second level team. Must be capable of writing technical reports.
  • Track and coordinate all incidents until resolution and identify probable causes of failures in the Infrastructure & Application related issues.
  • Recommend on the possible solution / workaround to address the probable causes of failure.
  • Customer service: Demonstrate ability to take ownership and manage all support cases via emails/Service Management tools.
  • Work with customer and support teams to ensure client satisfaction
  • Timely response to all the e-mails and requests
  • Attend team meetings, conference calls as necessary
  • Follow the defined Major Incident Management process as appropriate
  • Participate and contribute to Problem Management analysis of Major Incidents as needed.
  • Strong interpersonal skills & Team Player.
  • Able to interact with internal and global teams of all levels.
  • Initiate, coordinate, and at times lead recovery call for critical incidents
  • Implement improvements to existing processes/procedures, ensuring performance targets are met.

Required skills:

  • 1 to 2+ years of supporting IT infrastructure, Application & Cloud Services.
  • 1+ years of mandatory NOC experience in similar environment would be an added advantage.
  • 1+ years of Windows, UNIX or Storage administration skills would be an added advantage.
  • 1+ years of excellent understanding of ITIL process with appropriate fundamental accreditation.
  • Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management)
  • Adapted to working under pressure and is comfortable multi-tasking in potentially high-pressure situations.
  • Strong collaboration skills.

Apply Before the link Expires for Thomson Reuters Freshers Recruitment 2023 Hiring.

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