Tata Communications Recruitment Of B.E/B.Tech Freshers


About the Company:Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8,000 employees across 38 countries. The $3.2 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata group.

Official Website: www.tatacommunications.com

Job Profile:  Customer Service Executive – Service Assurance

Job ID: 137988

CTC: Best in Industry

Location: Pune

Last Date To Apply:  ASAP

Degree Needed:  B.E/B.Tech

Exp Needed: 0-3 Years

Eligibility Criteria: 

  • Candidates should possess B.E  ( EXTC /IT)  from recognized university
  • Knowledge of TDM /Voip technologies
  • Switching , Transmission , IP  knowledge
  • Hands on switch experience preferably Sonus
  • Protocol : SS7 , SIP
  • Complaint Management , 24*7 NOC operations

About the Job: 

  • Voice complaint troubleshooting & resolution with help of various telecom tools
  • Network Monitoring and analysis
  • Proactive network alarm analysis and reporting
  • Co-ordination with various internal stake holders and as well external international customers for problem resolution
  • Escalation/incident  handling and management from service assurance perspective till the closure of incident
  • Initiate and participate in various CSAT activities

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