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About The Organisation: Tata Communications is a USD $3.2 billion (FY13) global communications and enterprise IT service provider that owns and operates the world’s most advanced subsea cable network, delivering first-class infrastructure, enterprise solutions and partnerships to carriers and businesses worldwide.
Official Website : www.tatacommunications.com
Job Profile: Jr. Customer Service Executive
Exp Needed: 0-2 years
Work location: Pune
About the Job:
- Acts as primary customer liaison for implementation and ongoing operations for contracts to generate sales leads, drive technical service improvements and robust processes for managing service relationships with platinum and priority customers and ensure network and process optimization and relationship management including post product implementation.
- Participate in customer engagement reviews and provide service improvement recommendations as required.
- Ensuring operational rigour, efficiency and high quality in the overall lifecycle of customer service support.
- Ensuring adherence to agreed SLAs, ensuring alignment of internal operations, Product and Sales teams to customer needs.
- Responsible for change management, contract management and customer loyalty.
- Ensures successful transition of the engagement team to the delivery team with the overall objective to make TCL a preferred supplier to customer.
- Influence TCL retention with customer to increase revenue opportunities.
Desired Candidate Profile:
- Education: Graduate Experience: 0-2 years
- Is able to apply broad knowledge of one area within Service Management or advanced knowledge of specific professional/operational practices.
- Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives. Entry level position
- Works under close supervision
- No prior work related experience required
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