About the Company:At Tata Communications we celebrate diversity. We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.
Job Profile: Customer Service Executive
Degree Needed: B.E/B.Tech
Exp Needed: 1-2 years
Work location: Pune
Degree Needed: BE/B.Tech in Electronics and telecommunications/ Information Technology/ Electronics
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- Maintain n/w and Cramer accuracy at physical and logical levels
- Change management as per PE and NCCM raised – Node change/Lambdas changes/ PBB changes
- Prepare POA and create BW in n/w
- Coordinate for inventory management/PE execution/ POA preparation/ Follow up for execution/ Proactive approach for order delivery
- Check and clear stuck orders and provide ETE solution for SD
- Analyze and able to do reconciliation for n/w and Cramer discrepancy with input from different sources
- 3 Way reconciliation closer at all level
- Terminations and reconnections/Node bypassed/ Single ckt NCCM execution
- Change management in Cramer
- Project execution – like SQM/TXE/MAN FP initiated
- Support in BOP functions for order deliveries and accuracy of IMS and closer
- SDH/DWDM knowledge
- IP basics
- Microsoft office – Excel / PPT/Word/Outlook
- Cramer – Layering – Should able to do bulk and single change management
- BSS/OSS hands on like – M6/Cygnet/Spotlight/Viznet/BPM
- Hands on for CBOSS/NetScope/Remedy and analytical skills
- Able to release PE plans as per requirement
- EMS/NMS knowledge – Tejas/ECI/Alactel/Ciena/HuaWei/Cisco/Fibcom – Clent and testing
Knowledge / Skills
- Communication Skills
- Analytical Skills
- Attention to Detail
- Communication skills- Verbal & Written
- Exposure of Telecom
- Fault Management Skills
- Functional Skills
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