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Tata Communications Limited Freshers Hiring For Service Executive Position- Any Graduates

Tata Communications Limited Freshers Hiring

About Company: Tata Communications Limited is an Indian telecommunications company previously known as Videsh Sanchar Nigam Limited. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, Government of India.

Company Name: Tata Communications

Job Profile: Jr. Customer Service Executive – Service Assurance

Job ID: 11001

Work Location: Pune, India



Degree Required: Any Graduates

Job Family Descriptor

  • Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
  • Ensure efficient and effective technical customer service as per SLAs.
  • Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
  • Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
  • This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs.
  • Maintain quality standards to achieve optimal levels of operation and KPI targets.
  • Provide last-mile support for service assurance of all business segments across TCL.
  • Tracks and monitors network traffic and performance to ensure minimal interruption to transmission and/or network switches.
  • Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
  • Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.
  • Lead implementation for any new network updates, Planned Activities and change Management.
  • Corrects network and SOC problems effectively and in a timely manner.
  • Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems).
  • Establishes tools and procedures to monitor network performance.
  • Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

The broad outline of the Role

  • Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices.
  • Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives.
  • Works under direct supervision
  • No prior work-related experience required

Education: Graduate

Experience: 0-2 years

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