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RR Donnelley Walk-in Drive Hiring Freshers Of Any degree

About the Company: RR Donnelley is a leading global provider of integrated solutions that enables organisations around the world to effectively create, manage, deliver and optimize their multichannel marketing and business communications. With $7 billion net sales, RR Donnelley, a Fortune 500 company, has over 52,000 customers ranging from small companies on Main Street to the largest companies on Wall Street. Over 42,000 employees are employed in our offices located in North America, Europe, India, Sri Lanka and Philippines. The Global Outsourcing (GO) division is among the world’s leading professional service providers of integrated onsite-offshore services in finance, publishing, manufacturing, transportation, telecommunications, healthcare, advertising, and investment banking to Fortune 500 companies and professional services firms in the United States and Europe. RR Donnelley is committed to providing a meritocratic environment that values, recognizes and rewards our employees for their performance.

Job Profile: Walk-in for Research Associates/ Senior Research Associates

Degree Needed: MBA/Any degree

Exp Needed: 0-3 years

Work location: Chennai

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  • Ability to work with an established team, monitor the distribution of research reports to the clients vendor websites using the clients web-based applications.
  • Execute manual and automatic jobs. Candidate must be able to learn the production procedures and integrate themselves into the team.
  • First point of contact for all incoming requests and issues. Have to Interact with clients from onshore & communicate feedback
  • Work with the onshore team to implement rule adjustments effectively
  • Assist in determining the impact of a particular approach taken on a project on the entire workflow and largely the business.
  • Handle all escalations from Onshore, sales or development team Partner with Sales team including assisting in ensuring their adherence to response policies, timing SLAs, and tracking requirements
  • Coordinating with the Client Services team to ensure correct data is provided and if not reaching out to get missing information to process the job
  • Reaching out to Sales for getting missing information on a request and If a job does not meet the requirement have to liaise with the requestor\Sales to get appropriate approval to process the request
  • Coordinating with the other service line members then and there to ensure all the request are processed before the deadline & to meet the SLA
  • Analyze the data provided by Client services team and ensure all required data is captured without fail. Assist with data maintenance and cleanup needs
  • Monitoring the request inflow to ensure priority is given based on the business demand.
  • Tracking all incoming request and issues & creation of the reports to senior management and on shore
  • Discuss with business owners about different type of requests we receive from different department(s) and look on how to enhance their requirement
  • Implement ongoing training programs to ensure other members of the team adhere to both the specifics and the high-level goals of all client policies
  • Based on some of the exceptions, confusing requests, one-off cases, write-up possible counter questions\concerns and clarify it with onshore managers
  • Spot-check review of completed requests to ensure all members of the team are responding and actioning appropriately and according to policies
  • Streamlining the process and ensure all the business requirements are met
  • If there is any issue on a request or process, have to get in-touch with Client development team for fixing
  • Be a point of contact to deal with Analyst when they find difficulties in either creating or submitting their report
  • In case of any production issue & needs onshore intervention, on behalf of client, need to Co-ordinate with the relevant team to bring solutions to the table.
  • Work closely with technology partners in proposing, conceptualizing, prioritizing, and testing platform enhancements related to entitlements controls
  • Monitoring the production request & act proactively to ensure production is unhampered
  • Take full ownership of the job\projects and give appropriate handover to ensure deadlines are met.
  • Assist with data maintenance and cleanup needs
  • Work closely with technology partners in proposing, conceptualizing, prioritizing, and testing platform enhancements related to entitlements controls
  • Creation of the reports to find out the discrepancy in all database used on day to day
  • Analyzing the reports generated for various business requirements
  • Verifying the data entered by offshore team & ensures accuracy is maintained in jobs submitted to clients
  • Creation of reports based on client requirements
  • Monthly report on special projects handled for the month.

Desired Candidate Profile:

  • Excellent oral and written communication skills
  • Good analytical, reasoning & logical skills
  • Flexibility / Adaptability
  • Ability to function in a dynamic and changing environment.
    (Preferably MBA graduates are considered)
  • Ability to work flexible schedule during day, night and weekend shifts.

JOB REQUIREMENTS:Candidate should not have a gap of more than 30 days in between change of employment or education.

Apply Before the link Expires.

Apply link-Click Here

Walk-in Details:

Date-10th May to 11th May ,

Reporting Time: 11 AM

Venue Address:

RR Donnelley India Outsource Private Limited
Floor 6, Prestige Polygon
471, Anna Salai, Teynampet,
Chennai, Tamilnadu- 600018

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