Job Profile: Customer Support Executive
Degree Needed: B.E/B.Tech/Any degree
Exp Needed: 0-4 years
Work Location Noida
- Fluency in written & verbal English is a must
- Should be willing to coordinate with customers over the phone/email and involve in calling-related activities
- Should be willing to work 6 days in a week & in Night Shifts.
- Should be okay with roster week offs
- Provide a solution to customer queries via email or calls.
- Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction,
schedule adherence and employee satisfaction/ development.
- Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus
on improving customer satisfaction, communication skills and technical ability.
- Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc)
- 0 to 2 years experience in Customer support on calls & email process.
- Should be a good leader & experience of working under pressure
- Possess Strong communication & Interpersonal Skills.
- Qualification – Any Graduate/Post-Graduate. Under Graduates and Final year Result
- Awaited candidates are not eligible.
- Willing to work in rotational shifts & 6 days a week
- Knowledge of MS Office is an added advantage
- Male Candidates preferred
Special Note: No late entries will be entertained!! Referrals are also welcomed!! Kindly carry a copy of your updated resume as well!!
Timings: 10 am- 1 pm
Day and Date: Saturday, 27 October
Venue Details :
One 97 Communications (Paytm Office) , B-121 , Noida Sector-5 , Nearest Metro Station : Noida Sector-15
Contact Person: SHEETAL (HR)
More Info-Click Here