About the Company: NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
Job Profile: Helpdesk Associate
Degree Needed: B.E/B.Tech/Any degree
Exp Needed: 6 months
Work Location: Bangalore
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Job Description: NTT DATA Services currently seeks a Helpdesk Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
- Minimum 6 Months of relevant experience in a Service Desk role.
- Working Knowledge of Operating Systems such as Windows XP, 2000, Win7, Win 8 etc.
- Must be able to speak fluent English.
- Must possess excellent writing and comprehension skills.
- Excellent Customer Service Skills.
- Knowledge of troubleshooting PC Hardware.
- Basic or Level 1 Working Knowledge of Internet Explorer, Networking, Messaging, and MS – Office on Windows.
- Knowledge & prior experience on ITSM Tools.
- Bachelor’s degree in any field is mandatory. Or 10+2+3 years of education.
- Knowledge of ITIL concepts.
- MCSE and CCNA would be an added advantage.
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