Nerdy Turtlez Off Campus Drive Hiring Freshers Of BBA/MBA From 2016/2017/2018 Batch

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About the Company: Nerdy Turtlez started its operations in 2009 and since then it has become one of the successful companies in Academic Solutions Industry.Ttwo emerging young faces from IIT-Delhi & DCE gave up their lucrative jobs to strike out on their own with their undeterred faith and optimism aspiring to create value in the form a business that was not only challenging but was also path-breaking. The duo had a vision and they started on a mission to realize their vision. They wanted to create a revolution in Online Education System. They founded Nerdy Turtlez with the vision to connect students from all across the world to Experts around the world. Today, Nerdy Turtlez has a global presence in countries like Australia, US, Canada, Syria, New Zealand.

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Work Location: Noida

Eligibility Criteria: BBA/MBA (Batch-2016/17/18)

Package Offered: Gross Salary – INR 222000 per annum + Incentives

Designation

1. Associate – Operations
2. CRM
3. Sales Chat

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Role & Responsibilities

Associate – Operations

  • Understanding academic projects/assignments/tasks requirements and ascertaining the appropriate price of each projects/assignments/tasks
  • Understanding client’s escalation, discussing the issues with experts and coming up with appropriate solution.
  • Identifying suitable experts for each project, negotiating the pay with freelancers and facilitating allocation process.
  • Point of contact for sales team and experts regarding pricing and allocation process respectively.
  • Dealing with clients on chat/call in order to close stuck cases

CRM :
• Answer calls and respond to emails
• Handle customer inquiries both telephonimlly and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new curtomer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Ability to work in a team
• Flexible with Shifts

Sales Chat :
• Understanding the client’s requirement online (chat/ and offering them the right quotations
• Giving the real time experience by handling their queries and assisting them
• Pitch the client and follow up with them for the business closure
• Working closely with the Operations Team and Sales Team for planning and report analysis
• Converting potentials leads into customers
• Ability to work under pressure
• Excellent Communication Skills
• Ability to work in a team
• Flexible with Shifts

Skills Needed:
1. Very good command over English.
2. Excellent knowledge of the subject
3. Punctual and ability to work within deadlines.
4. Efficiency with internet browsing and internet researching skills.
5. Good writing and analytical skills. Strong academic background, Versatile with multiple subjects, Efficient in communication, Capable of understanding inside of projects/assignments, willing to listen and learn.
6. Capable to convince/express oneself efficiently.

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Selection Procedure- Written, Technical & HR

Venue Date: 30th June 2018

Venue Time: 9:30 AM Sharp

Venue Address: APIIT SD INDIA, Near Toll Plaza Panipat, Haryana

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