Microsoft is hiring for the role of Support Engineer!

Microsoft is hiring for the role of Support Engineer!

About Company: Microsoft Corporation is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services.

Company Name: Microsoft

Job Profile: Support Engineer

Experience Required: Freshers

Registration Type: Free

Responsibilities of the Candidate:

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g., swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to cause deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/ Services/ Support/ Regions)
  • Lead or participate in building communities with peer delivery roles; maybe workload or specialty-specific

Skills and Eligibility:

  • Windows System Administration/Configuration, including a good basic understanding of Registry, File Storage, User Accounts & Access Control, Event Logs & Auditing, Performance/Resource Monitor, Networking (TCP/IP)


Experience in one or more of these areas is desirable:

  • Automated installation of Windows
  • User Profile management, Windows Update management
  • Kerberos and delegation
  • Bitlocker administration
  • Windows Shell configuration and management
  • Windows Activation/Licensing
  • Remote Desktop Services configuration and management
  • Clustering
  • Printing configuration and management
  • Resilient Storage technology (clustering, storage spaces)
  • Server management tools
  • Hyper-V management and VM deployment
  • Application installation and management
  • Windows backup and VSS
  • PowerShell scripting
  • Active Directory topology and management
  • Network Tracing and analysis
  • Public Key Infrastructure (PKI) deployment/management
  • Remote File Systems (SMB)
  • Group Policy management
  • DNS deployment/management
  • Troubleshooting hangs and crashes in Windows
  • Network Virtualisation (Hyper-V, SDN)
  • Troubleshooting performance issues using PerfMon and other tools.

Apply Before the link Expires For Microsoft is hiring for the role of Support Engineer!.

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