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Microsoft is hiring for the role of Support Engineer!
About Company: Microsoft Corporation is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services.
Company Name: Microsoft
Job Profile: Support Engineer
Experience Required: Freshers
Registration Type: Free
Responsibilities of the Candidate:
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g., swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group/engineering group
- Contribute to cause deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring
- Drive technical collaboration & engagement outside of CSS (Product Engineering teams/ Services/ Support/ Regions)
- Lead or participate in building communities with peer delivery roles; maybe workload or specialty-specific
Skills and Eligibility:
- Windows System Administration/Configuration, including a good basic understanding of Registry, File Storage, User Accounts & Access Control, Event Logs & Auditing, Performance/Resource Monitor, Networking (TCP/IP)
Experience in one or more of these areas is desirable:
- Automated installation of Windows
- User Profile management, Windows Update management
- Kerberos and delegation
- Bitlocker administration
- Windows Shell configuration and management
- Windows Activation/Licensing
- Remote Desktop Services configuration and management
- Clustering
- Printing configuration and management
- Resilient Storage technology (clustering, storage spaces)
- Server management tools
- Hyper-V management and VM deployment
- Application installation and management
- Windows backup and VSS
- PowerShell scripting
- Active Directory topology and management
- Network Tracing and analysis
- Public Key Infrastructure (PKI) deployment/management
- Remote File Systems (SMB)
- Group Policy management
- DNS deployment/management
- Troubleshooting hangs and crashes in Windows
- Network Virtualisation (Hyper-V, SDN)
- Troubleshooting performance issues using PerfMon and other tools.
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