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Microsoft is hiring for the position of Support Engineer.
About Company: Microsoft Corporation is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services.
Company Name: Microsoft
Work Location: Bengaluru
Job Profile: Support Engineer
Responsibilities of the Candidate:
- Scope a customer issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
- Act internally as a customer advocate
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support
- Advise customers on how to gain additional value from their Microsoft products
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Requirements:
- Basic knowledge of clustering, pre-reg required for setting up a cluster, troubleshooting on RHS, Cluster Heartbeat Issues, Cluster not coming online, RCA of unexpected failover, etc.
- VSS components and their functionality, troubleshooting backup issues and VSS writers issues, etc.
- Basic understanding of disks, troubleshooting disk issues, plus point if worked on Windows 2016 Storage Spaces, Storage Replica, and S2D
- Azure Basics, Basic Windows Networking Knowledge, Windows Docker, Container, and Kubernetes are added advantages.
Apply Before the link Expires for Microsoft is hiring for the position of Support Engineer.
Apply Link- Click Here to Apply for Microsoft is hiring for the position of Support Engineer.
