About the company: McAfee provides cybersecurity solutions for both businesses and consumers. McAfee helps businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously and collaboratively. For consumers, McAfee secures your devices against viruses, malware, and other threats at home and away.
Job Profile: Technical Support Intern
Degree Needed: B.E/B.Tech/B.Sc
Exp Needed: Freshers
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Job Description: Responsibilities may be quite diverse of an exempt technical nature. U.S. experience and education requirements will vary significantly depending on the unique needs of the job. Job assignments are usually for the summer or for short periods during breaks from school.
Role Overview & Responsibilities
- Key Responsibilities
- Act as the first point of contact for corporate/enterprise customers of McAfee.
- Handle real-time voice calls and portal cases and respond in a timely manner.
- Work in a team with assorted expertise.
- Update customers on progress of their cases on a regular-basis.
- Leverage team members’ expertise to deliver resolutions to customers in a timely-manner.
- Maintain a friendly, open, approachable, positive attitude.
- Willingness to work in 24×7 rotational shifts (including night shifts) is a must.
- Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
- Basic networking knowledge.
- Beginner level knowledge on Linux is preferred.
- Knowledge of computer security procedures and protocol.
- Exposure to security concepts is an advantage.
- Excellent verbal & written communication skills is a MUST.
- Be able to effectively communication with global customers over phone & email.
- Mandatory –
- Bachelor’s Degree in Engineering Or
- Bachelor’s Degree in Science Or
- Any equivalent Bachelor’s Degree in Science as recognized by Government body
- Industry certifications like CCNA, MCSE, S+ will be preferred.
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