Join us on Telegram... Members

Magnitude Software Hiring For Software Support Engineer Position: BE/BTech/MCA

Magnitude Software Hiring Details:

About Company: Magnitude unlocks the power of enterprise applications to help customers transform data into insight and insight into action. Leading enterprises around the world use Magnitude’s software to integrate data across diverse and distributed systems, increase productivity with no-code process automation tools, and make better business decisions with self-service process analytics and business intelligence for the leading ERP platforms.

Company Name: Magnitude Software

Job Position: Software Support Engineer

Work Location: Bangalore

Experience Required: 1+ Yrs

Degree Required: BE/BTech/MCA

Job Overview: To deliver product-focused, technical support to implementers and users of Magnitude products, while minimizing any disruption that may be attributable to the product, or its use.  Provide both chat and email support to new customers taking the online “CBT” training provided by Magnitude and take the lead to mentor the new team members as the team grows.

Responsibilities for Magnitude Software Hiring:

  • Provide resolutions and/or work around advice in response to customer queries as appropriate.
  • Contribute directly, as well as secure and coordinate any additional resources required to deliver appropriate resolutions.
  • Respond positively to all customer queries.
  • Reproduce reported problems for diagnosis/further analysis, passing acknowledged product errors to software development team for fixing, and details of the replication to the test team.
  • Assist Development and Product Verification in confirming and diagnosing escalated issues.
  • Track support calls through to closure and be prepared to justify actions taken.
  • Contribute to, and share in, the learning of the team.
  • Part of a professional, customer facing team who works with users and administrators of Magnitude software products, product developers, testers consultants, pre-sales, and sales consultants.
  • Provide first class customer service to external and internal users.
  • Ensure that service levels are met for each assigned incident.
  • Determine the urgency of users’ issue and potential effects it may have.

Requirements for Magnitude Software Hiring:

  • 1 to 3 years of experience working in a customer-facing environment.
  • Good Knowledge and understanding of one of the relational databases: Oracle, SQL Server, and Teradata.
  • Relational database experience, written SQL, and ability to read SQL.
  • Understanding of Web Servers such as Tomcat or Jboss.
  • Good written and verbal communication skills.
  • Good time management and problem-solving skills.
  • Strong and structured analytical skills.
  • Magnitude product/application knowledge – training will be provided.
  • Willingness to own problems and see them through to completion.
  • Able to balance between customer empathy and constraints of supporting a commercial product.
  • Involvement in on-call and/or shift working, as necessary.
  • Understanding of Business Modeling and Data Warehouse concepts will be an added advantage.
  • Desire to continually improve technical and problem resolution skills and strive for excellence.
  • Team player with an ability to work under pressure.
  • Ability to see the bigger picture, not just the issue as presented.
  • Remaining objective in all dealings with customers.
  • A positive attitude towards solving customer problems.
  • Ability to accurately prioritize tasks and accomplish them in a timely fashion.

Apply Before the link Expires for Magnitude Software Hiring

Apply Link- Click Here to Apply for Magnitude Software Hiring

Latest Jobs

Free Udemy Online Courses

Free 100% Off Udemy Courses & Coupons: 18 June 2021

Course Name: The Complete Course on How to Protect European Trademarks Course URL- https://tutorialscart.com/the-complete-course-on-how-to-protect-european-trademarks/ Course Name: Intro to ISO 14001:2015 EMS -Evironmental Management Systems Course URL- https://tutorialscart.com/intro-to-iso-140012015-ems-evironmental-management-systems/ Course...

Free 100% Off Udemy Courses & Coupons: 17 June 2021

Course Name: Introduction to Resumes & Cover Letters Course URL- https://tutorialscart.com/introduction-to-resumes-cover-letters/ Course Name: Adobe Premiere Pro CC 2021: Video Editing for Beginners Course URL- https://tutorialscart.com/adobe-premiere-pro-cc-2021-video-editing-for-beginners/ Course Name: How...

Free 100% Off Udemy Courses & Coupons: 16 June 2021

Course Name: SEO Training Masterclass 2021: Beginner SEO To Advanced SEO Course URL- https://tutorialscart.com/seo-training-masterclass-2021-beginner-seo-to-advanced-seo/ Course Name: Best SAP FICO Tutorial For Beginners & Freshers Course URL- https://tutorialscart.com/best-sap-fico-tutorial-for-beginners-freshers-2/ Course...

Free 100% Off Udemy Courses & Coupons: 15 June 2021

Course Name: How To Use Chinese Social Media To Create A Fanbase In China Course URL- https://tutorialscart.com/how-to-use-chinese-social-media-to-create-a-fanbase-in-china/ Course Name: Marco Polo Mandarin challenge (Elementary level) Course URL-...

Free 100% Off Udemy Courses & Coupons: 08 June 2021

Course Name: Business and Academic English Communication for Non-NativesCourse URL- https://tutorialscart.com/business-and-academic-english-communication-for-non-natives/Course Name: VCAD-510 VMware Associate Data Center Virtualization ExamCourse URL- https://tutorialscart.com/vcad-510-vmware-associate-data-center-virtualization-exam/Course Name: ZEN and...

Jobs By Batch

Top Companies Jobs

Download Placement Papers

Jobs By Degree

Jobs by Location

Learn a New Skill & Grow

+
error: Content is protected !! Do not copy our content please !!