Lenovo Group Off Campus Details:
About Company: Lenovo Group Limited, often shortened to Lenovo, is a Chinese multinational technology company. Incorporated in Hong Kong, it has global headquarters in Beijing, China, operational headquarters in Morrisville, North Carolina, US, and an operational center in Singapore
Company Name: Lenovo
Job Profile: Customer Experience Analyst Intern, Ecommerce
Job Id: 88500
Department: Customer Service
Work Location: Bengaluru, Karnataka, India
Experience Required: Freshers
Position Description for Lenovo Group Off Campus:
• Assist with day to day customer satisfaction cases
• Help resolve escalated situations quickly.
• Support analysis of weekly/monthly customer satisfaction feedback.
• Help analyse and address root cause customer pain points.
• Support decision making based on data analysis.
• Help implement short, medium, and long term customer experience improvements
• Contribute to continuous process review and improvement to ensure continued efficiencies.
• Assist in driving operational efficiency with improved processes for the business.
Position Requirements for Lenovo Group Off Campus:
• Good communication skills; ability to analyze data problems
• Knowledgeable in customer experience/customer satisfaction is advantageous
• A good understanding of web systems is beneficial.
• Ability to meet and exceed metrics & targets.
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