IoT Research labs Hiring As Technical Support Engineer: IoT Research labs is an “IoT powered analytics-driven fleet management company”. We firmly believe that transportation lacks efficiency in the current form due to the lack of synergy between technology and transportation. With the help of latest technologies such as IoT and cloud computing, we aim to change that scenario. Our goal is to unleash the true power of data to help optimize fleet operations and move towards data-driven business decisions. We have very comprehensive solutions in place such as fuel monitoring, temperature monitoring, RFID / Biometric integration. The solutions can help optimize the operations in a variety of industries ranging from dairy to cement, from F&B to FMCG.
Job Profile: Technical Support Engineer
Job Profile: Hyderabad, Telangana
Job Type: Full time
Exp Needed: 1-3 Yrs
Job Role: We are looking for a smart Technical Support Engineer with 1-3 years of relevant technical work experience, to provide enterprise-level technical troubleshooting and support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Deep knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills.
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