Job Profile: International Voice Process (Technical & Customer Support)
Degree Needed: Any Degree
Exp Needed: 0-3 years
Work Location: Bangalore
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- Manage large amounts of incoming and outgoing calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Should be ok to work in 24X7 environment and night shifts.
- Should be ready to work in a target-oriented portfolio.
The candidate should carry below-mentioned documents in Original:
- Carry a print out of this email along with your updated resume;
- Carry all your educational and Employment documents;
- 2 Colour Passport Size Photographs.
- ID Proof – Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
Candidates can attend this Infosys Walk-In Drive 2019 At below venue-
Event Date: 3 December 2019 (Tuesday)
Reporting Time: 10:30 AM to 12:30 AM
Venue Address:
Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti
15th Cross 100 Feet Road
Sarakki, 1st Phase J P Nagar
Landmark – Sindhuri Convention Hall.
Bangalore
Contact Person – Sneha ( 6366233488 )
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