About the Company: IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.
Job Profile: Technical Support Representative
Degree Needed: B.E/B.Tech/Any Degree
CTC: Rs 3 LPA
Work Location: Noida/Gurgaon
Required Technical and Professional Expertise:
- Graduation preferably in IT stream-2018 Batch
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Ability to work well in a fast paced environment
- Proven ability to manage multiple tasks or projects with changing priorities.
- Time management and prioritization skills.
- Utilize available time efficiently in order to achieve effective and efficient results
- Ability to capture a complete and accurate problem/symptom description of reported issues.
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to listen to and work with customers in real-time to resolve issues.
- Knowledge in commercially standard software applications and major desktop operating systems.
- Initial screening and assessment of communication skills (In Person)
- Voice & Accent assessment (Telephonic or In-Person)
- Technical Interview (Telephonic or In-Person)
Documents to be carried for the event (original & one set of photocopies):
- Education all year mark sheets for the highest degree attained / pursuing
- Education degree certificate (if course is completed)
- Government-issued photo ID card
- If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
- Valid Indian work permit (if applicable)
Event Date: 10 August 2018
Event Location: New Delhi
Institute of Information Technology and Management
D-29, Institutional Area,
Janakpuri, New Delhi-110058
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