Not placed during campus placements? Worry not. Join the Work Integrated M.Tech Program Offered by Alliance University with 100% Placement assistance which also offers assured Stipend of ₹2.70 Lacs from the second semester onwards. Click Here to Apply Now

IBM Off Campus Drive 2020 Hiring Freshers For Technical Support Associate For B.E/B.Tech/Any Degree

Work from Home with Toluna..Earn up to Rs. 5000 every month Click Here to Join for Free

IBM Off Campus Drive 2020: IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Job Profile: Technical Support Associate

Degree Needed: Bachelor’s Degree

Exp Needed: 0 – 4 years

Work Location: Bangalore (Karnataka)

Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

Your Role and Responsibilities

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise

  • Minimum 0-2 years of experience in IT Industry
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Find opportunity and implement process improvements
  • Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Experience

  • Ability to work well in a fast-paced environment
  • Awareness of basic networking concepts and technologies.
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in shifts as needed
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
  • Working knowledge in commercially standard software applications and major desktop operating systems
  • Proven Time management and prioritization skills.

Apply Before the link Expires.

Apply Link-Click Here

How to apply for IBM Off Campus Drive 2020 ?

Candidates can visit the official site of IBM or OffCampusJobs4u.Com to apply for the IBM Recruitment.

How to Stay updated with IBM Off Campus Job Alerts?

To stay updated, Visit OffCampusJobs4u.com/?s=IBM for latest job opportunities available with IBM

Who can apply for IBM Open Positions?

Any B.E/B.Tech/M.E/M.Tech/BCA/MCA/MBA Graduates are eligible, But it also depends upon the Job type and eligibility.

Most Popular

TCS NQT-National Qualifier Test 2020 For 2018/2019/2020/2021 Batch Candidates

About National Qualifier Test (NQT) National Qualifier Test (NQT) is a multi-level assessment to assess the following competencies and skills to generate an associated score: 1....

TCS Off Campus Drive For 2021 Batch | TCS Next Step 2021 Batch | TCS NQT For 2021 Batch | BE/B.Tech/ME/M.Tech/M.Sc/MCA

Registrations are Open for TCS Off Campus Drive For 2021 Batch: Leading in the new normal has reinforced our global leadership position. It’s our privilege...

Start Your Career Now with The Coders Nation Earn & Learn Program | CTC Offered- 2.7 LPA

Program Details Join the 24 Months Work Integrated MTech Program Offered by Alliance University and get an MTech degree from the #2 ranked private...

Intel Recruitment 2020 Hiring For Software Engineer Position- M.Tech/B.E/B.Tech

About Intel: Intel’s mission is to shape the future of technology to help create a better future for the entire world. By pushing forward...

Jobs By Batch

Top Companies Jobs

Download Placement Papers

Jobs By Degree

Jobs by Location

Learn a New Skill & Grow

Get more Job Updates like this directly in your Email inbox

Subscribe to our mailing list and get instant Job updates in your email inbox.

Thank you for subscribing.

Something went wrong.