IBM Freshers Recruitment 2018 | IBM Off Campus Drive| IBM Hiring Freshers | IBM Hiring Technical Support Associate | Bangalore| June 2018
About the Company: IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Job Profile: Technical Support Associate
Degree Needed: B.E/B.Tech/Any degree
Exp Needed: 0 to 2 Years
Work Location: Bangalore
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Required Technical and Professional Expertise
- Proven communication skills
- Knowledge in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Open to work in shifts
- Ability to identify opportunity & implement process improvements
- Ability to meet a set of defined account agent productivity measurement
Preferred Technical and Professional Experience
- 0 to 2 Years relevant technical experience.
- Graduate in any discipline (15 years + Education)
- Fluency in English
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