IBM Employee Referral Walk-in Drive Hiring Freshers As Associate For B.E/B.Tech/Any Degree

June 8, 2018

3166

IBM Employee Referral Walk-in Drive| IBM Off Campus Drive| IBM Off Campus
Hiring Freshers| IBM Recruitment| Jobs as Associate | B.E/B.Tech/Any Degree

About IBM: IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Job Profile: Technical Support Associate

Job Id: 152208BR

Degree Needed: B.E/B.Tech/Any Degree

Exp Needed: 0-2 years

Work location Bangalore

Event location Bangalore

Event Date: 8 & 9 June 2018

Job Description:

As a Technical Support Associate you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.

What you’ll do:

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users –

Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem on timely basis

How we’ll help you grow:

You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you

Required Expertise

Proven communication skills
Knowledge in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Open to work in shifts
Ability to identify opportunity & implement process improvements
Ability to meet a set of defined account agent productivity measurement