HP Freshers Recruitment As Technical Support Engineer For B.E/B.Tech/M.E/M.Tech

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About the Company:Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

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Job Profile: R&D Internship

Degree Needed: B.E/B.Tech/M.E/M.Tech

Exp Needed: 0-2 years

Work Location: Bangalore

[AdSesne-A]

Job Responsibilities:

  • Troubleshooting & resolving complex technical issues in customer environment
  • Share best practices to reduce problem occurrences
  • Present action plan to customer and take consent. Also ensure there is no adverse impact of the action plan on the network. 7/9/2018
  • Replicate customer environment in Lab
  • Escalate the issue in timely manner
  • Keep customer informed and set realistic expectations on issue resolution.
  • Contribute towards Knowledge Management
  • TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.

Education and Experience:

Bachelor’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.

0-2 Years’ experience

Knowledge and Skills:

  • Network technologies including Routing, Switching, Wireless, Security and Network management
  • Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing (Layer3, IP, Static and Dynamic routing etc.) technology.
  • Working knowledge and understanding of access and core layer switch
  • Basics of WLAN technology (802.11 Standards, Controller and APs)
  • ACSA certification will be added advantage

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