About the Company: Hexaware is a leading Software services provider that offers powerful process-driven, high quality, cost-effective solutions specializing in Application Management, EAI, e-Commerce, ERP and Embedded Systems. Especially into SAP and PeopleSoft A deep understanding of business processes across a number of service sector industries coupled with a range of cutting edge technology skills help us to provide software services to the Airlines, Banking AND Financial Services, Insurance and Healthcare industries while our Technology Practices provide answers to most critical challenges prevalent in the current environment. Our Onsite/Offshore delivery process allows significant cost saving, our processes are assessed at SEI CMM-Level 5, the highest level of Capability Maturity Model (CMM)
Company Name: Hexaware Technologies Ltd.
Exp Needed: 0 – 2 yrs
Degree Needed:Arts & Science / Diploma Only
Work Location: Chennai
- Provide Help Desk support for End users and Level 1 Support for IT Infrastructure and Applications.
- Meet established service level metrics for call response, technical support, and customer service.
- Follow and complete Help Desk opening and closing checklists.
- Research and update Knowledge Base for solutions that can be used to provide first-contact resolution.
- Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.
- Perform in depth troubleshooting of desktop/ laptop computers, printers, and other directly attached peripherals to identify issues.
Required Candidate profile
- Excellent verbal and written communication is must.
- Should have very good phone etiquette.
- Good customer handling skills and good attitude is must.
- Previous work experience in BPO , Voice Process, Non-Voice Process, Customer Support, Technical Support will be an added advantage.
- ANY ARTS & SCIENCE / DIPLOMA GRADUATES WITH GOOD COMMUNICATION CAN ATTEND THE INTERVIEW.
- GRADUATION IS NOT MANDATORY.
- CANDIDATES WITH BACKLOGS / ARREARS CAN ALSO ATTEND THE INTERVIEW.
- VERY SIMPLE ONE ROUND FACE TO FACE INTERVIEW PROCESS.
EB1, 1st Floor, Plot No.H5 SIPCOT IT Park, Navallur Post, Siruseri, Chennai -603103