About the Company: HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
Job Profile: Product Support Engineer
Degree Needed: B.E/B.tech Engineering graduates without Backlogs are only eligible
Exp Needed: 0-1 year
Work Location: Hyderabad
Event Location: Telangana
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Event Date: 22 June 2018
- Excellent Communication skills oral & written
- Product / Technical support with knowledge of HTML, Java script and CSS
- Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
- Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
- Experience in email support and solving the technical issue by step by step process.
- Provide email based technical support to clients in different geos – 24*7
- Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
- Maintain high customer satisfaction
- Help with research and troubleshooting of tough tickets
- Knowledge Gap Reduction
- Process improvement & Escalations management
- Product support/Application Support experience
- Troubleshooting the issues related to ad servicing
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Candidates can attend this drive at the following venue on 22 June 2018.
Date & Timing: 22nd Jun18 (Friday) / 11am