HCL Walk-in Drive Hiring Freshers As Product Support Engineer For B.E/B.Tech


About the Company: HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

Job Profile: Product Support Engineer

Degree Needed: B.E/B.tech Engineering graduates without Backlogs are only eligible

Exp Needed: 0-1 year

Work Location: Hyderabad

Event Location: Telangana

Event Date: 22 June 2018

Job Description:- 

  • Excellent Communication skills oral & written
  • Product / Technical support with knowledge of HTML, Java script and CSS
  • Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
  • Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
  • Experience in email support and solving the technical issue by step by step process.
  • Provide email based technical support to clients in different geos – 24*7
  • Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
  • Maintain high customer satisfaction
  • Help with research and troubleshooting of tough tickets
  • Knowledge Gap Reduction
  • Process improvement & Escalations management
  • Product support/Application Support experience
  • Troubleshooting the issues related to ad servicing

Candidates can attend this drive at the following venue on 22 June 2018.

Date & Timing: 22nd Jun18 (Friday) / 11am

Walkin Venue:  Guru Nanak Institutions,Khanapur Village, Manchal Mandal, Ibrahimpatnam, Telangana 501506 (near outerring road.exit no.12. Bonglore circle)
Contact person : Gopinath(HR)
More Info-Click Here