About the Company: HCL is a $8 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 34 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.com
Job Profile: Customer Service Executive (Backend Profile)
Degree Needed: Any degree
Batch Needed: 2015/2016/2017/2018
Exp Needed: 0-1 year
Salary Up to Rs 2.25 LPA
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Work Location: Gurugram
Job description :
1)-Work on tasks assigned on varied Order management activities.
2)-Should be able to close loop the tickets assigned, helping the onsite technician.
3)-Investigate in multiple applications and resolve queries on tasks assigned.
4)-Communicating via emails and calls with onshore clients.
5)-Responsible to meet the performance criteria set by the org.
Behavioral Competencies :
1)-Good communication skills, both spoken and written with good comprehension of English language
2)-Knowledge of computers MS Office etc.
3)-Should have good presentation skills
4)-Ability to work independently within clearly defined parameters and accordingly take decisions.
5)-Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.
Eligibility criteria –
1-Only Graduates or above (Regular) can apply.
2-Excellent command on the English language is mandatory.
3-Candidates with minimum 6 months to maximum 4 years of experience can attend the interview.
4-Candidates with more than 4 years of experience are not eligible.
5-Must be comfortable working in night shifts.
6- Candidates with experience in telecom process will be preferred.
7-No gap more 2 years in between education and work.
8-No correspondence education.
Walk-in Date:- 17th sep 2018
Timing- 11 am to 6 pm (Do not carry laptops or chargers)
Walk-in Venue:- HCL Technologies Magarpatta City SEZ, Tower 7, PUNE .
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- Please carry one Govt ID Proof and your updated resume.
- Contact Person- HR Anshuman
- Email ID- [email protected]
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