HCL Recruitment Drive Of Technical Service Desk For Diploma/ BE/ B.Tech/BCA/ B.Sc


About the Company: HCL Technologies Limited is a global IT services company, headquartered in Noida, Uttar Pradesh, India. Originally the research and development division of HCL Limited, it emerged as an independent company in 1991 when HCL Limited ventured into the software services business.

HCL Technologies offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing (BPO)

Official Website: www.hcl.com

Job Profile: System Administrator, Security Analyst & Technical Support Engineer

Exp Needed: 6 Months to 3 Years

Degree Needed: Diploma/ BE/ B.Tech – Any Stream; BCA/ B.Sc

Work Location: Chennai, Bangalore, Noida

Desired Candidate Profile:

  • Candidate should be a graduate.
  • 12 + Diploma can be considered.
  • Candidate with good communication and relevant experience of Technical Service Desk 0.6 months – 3 years
  • Candidates should be willing to work in 24*7 Environment
  • Candidate should have all the set of documents for the company worked.

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Job Responsibilities:

  • Provide hardware / software / network problem diagnosis / resolution via telephone/ email/ chat for customers end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists

Please note:

1. Fresher’s are not eligible
2. Technical support candidates can apply.
3. Candidates who have already attended the interview in last 30 days need not apply.
4. candidate currently working in HCL ignore this mail.
5. 24*7 shift must be willing.
6. If you attend the interview within 30 days please ignore this mail.

Apply Before the link Expires.

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