About The Organisation :HCL Technologies Limited is an Indian global IT services company headquartered in Noida, Uttar Pradesh. It offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing. HCL has offices in 31 countries to provide services across industry verticals, including aerospace & defense, energy & utilities, independent software vendors, manufacturing, professional services, servers & storage, automotive, financial services, industrial manufacturing, media & entertainment, retail & consumer, telecom, consumer electronics, government, life sciences & healthcare, medical devices, semiconductors, and travel, transportation & logistics.
Official Website : www.hcl.com
Job Profile: Graduate Engineer Trainee
Degree Needed: B.E/B.Tech
Branch Needed: Any Discipline
Work Location: Chennai
Skills Needed: Technical Skills-Databases-PL/SQL
Job Description : To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
- To interface with customers for ticket clarification/resolution
- To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
- To update self on latest technologies and related areas
- To troubleshoot and resolve tickets raised by the clients.
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