GTT Recruitment Of Freshers As Analyst For B.E. / B.Tech / M. Tech


About the Company: GTT is committed to redefining enterprise communications, providing clients with the services and capabilities that drive productivity across their organizations. With 16 offices located around the world, GTT is building a global company that provides clients with a superior service experience based on our core values of simplicity, speed and agility. If you are interested in being a part of our fast growing company, please view our job openings and let us hear from you.

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POSITION SPECIFICATION: Tier 1 NOC Analyst – freshers/graduates Engineering

JOB LOCATION: Pune, Maharashtra

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Position Summary:

The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. A working knowledge of Windows operating system, and Microsoft office is expected, Experience in Networking is a plus.

Key Responsibilities:

  • Efficiently and accurately manages inbound calls from all GTT customers
  • Provide the highest standards of Customer Service on all inbound calls
  • Escalate, for higher level support, to Tier II and Management
  • Document all service issues reported on inbound calls into ticketing system.
  • Operate in multiple systems and databases as required
  • Works with internal peer teams to assist with customer trouble resolution
  • Proactive learning of next level technical duties and customer services

Required Qualifications:

  • Excellent English communication skills (verbal and written)
  • Logical problem analysis skills
  • Use initiative and be pro-active
  • Take ownership / responsibility for own work
  • Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
  • Must be adaptable and flexible in dealing with a variety of people
  • Achieve certification and maintain required training levels
  • Must be a team player
  • Ability to work on rotating shifts and/or on-call rotations

Preferred Qualifications:

  • Education: B.E. / B.Tech / M. Tech or Equivalent
  • ITIL, CompTIA Netowrk+, JNCIA or CCNA certification or equivalent skill level developed through industry experience is a plus
  • Strong analytical skills
  • Strong verbal and written communication skills
  • Resourceful, innovative, and creative
  • Ability to work extra hours as needed
  • Work in a fast-paced and ever-changing environment

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