About the Company: Groupon (NASDAQ: GRPN) is a global leader of local commerce and the place you start when you want to buy just about anything, anytime, anywhere. By leveraging the company’s global relationships and scale, Groupon offers consumers a vast marketplace of unbeatable deals all over the world. Shoppers discover the best a city has to offer on the web or on mobile with Groupon Local, enjoy vacations with Groupon Getaways, and find a curated selection of electronics, fashion, home furnishings and more with Groupon Goods. Groupon is redefining how traditional small businesses attract, retain and interact with customers by providing merchants with a suite of products and services, including customization deal campaigns, credit card payment processing capabilities, and point-of-sale solutions that help businesses grow and operate more effectively, to search for great deals or subscribe to Groupon emails.
Job Position : Customer Support Representative & Sr.Customer Service Representative
Job Designation : Associate/Senior Associate (NonTechnical)
Employment Type : Permanent Job, Full Time
Process : Non-Voice (Email & Chat)
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Compensation : INR 2,00,000 – 4,50,000 P.A.
Qualification – Eligibility Criteria : (Mandatory)
# Any UG / PG should be Completed
# Fresher Batch – 2013, 2014, 2015, 2016 & 2017
Desired Experience : 0 to 4 Years
Desired Candidate Profile :
# E-Commerce Product Organization Hiring for CSR / Sr.CSR
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# Communication: Excellent Verbal and Written Communication is mandatory
# Work Timings: Night Shift -predominantly
# Transportation: Cab Provided
# Dress Code: Casuals
# Work Envy: Flexible and Friendly
# Work Location: Bangalore
# Education: Any UG / PG should be completed
# Notice Period : Immediate Joiners preferred
Skills and Qualification :
# Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
# Skilled and eloquent in writing.
# Strong communication and interpersonal skills.
# Ability to work under pressure and adapt quickly to adverse situations.
# Experience in e-commerce or back office environment will be an added advantage
# Comfort in a computer based role for up to 8 hours a day
# Ability to work in any shift based on business needs.
# Minimum Experience: Fresher – 2013, 2014, 2015, 2016, 2017 / 0 – 4 Years experience
Job Description :
# The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness.
# We’re looking for brilliant, full time English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you’re quick on your feet, and have exceptional people skills, then we want you on the team. This team will be on the front lines working with our users every day. This role will be supporting Groupon International Operations.
# Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
# Be a first point of contact to handle and resolve customer complaints.
# Resolve customer issues in a timely and consistent manner
# Manage time and productivity to meet daily individual and team ticket targets
# Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
# Identify and escalate issues appropriately.
# Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
# Research information and troubleshoot problems using available resources.
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
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Note: Candidates without meeting given eligibility criteria – Please do NOT apply.
Walk-In Date : From 12th to 23rd February 2018 (Monday to Friday)
Walk-In Time : 9:30 AM to 11:30 AM only
Walk-In Venue :
Groupon Shared Services Pvt Ltd,
Gopalan Global Axis (IT SEZ) – 2nd Floor,
G-Block, Road 9, KIADB Export Promotion Area,
Whitefield, Opp Satya Sai Hospital,
Bangalore – 560066
Contact Person : Prakash – TA Team (HR)
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