Company Profile: Groupon is such an exciting place to work! We have over 250 million subscribers worldwide and our app has been downloaded more than 100 million times.It’s fair to say that Groupon has come a long way since 2008 and is now used, not just for your local area, but for holidays, products, movie tickets and exclusive events.
Did you know that Groupon is the FASTEST GROWING ORGANIZATION in history. We are the pioneers of the daily deals industry and we are turning the way people live in their local area, on its head!
Company Name: Groupon India Private Limited
Official Website: http://www.groupon.com
Job Profile: Customer Service Representative
CTC: 2.5 – 3 LPA
Work Location: Chennai
Exp Needed: Freshers
- The Customer Services team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
- Individuals who thrive in our CS team are web savvy, have high degrees of empathy and resourcefulness.
- We’re looking for extraordinary customer service professionals with good command over English as a business communication language to join our Customer services business office in Bangalore.
- These are the must to have basic attributes for the role,
- Resolve customer issues in a timely and consistent manner
- Manage productivity to meet daily individual & team ticket targets
- Stay updated with current internal ticketing system & customer portals
- Back office databases, Groupon redemption procedures and specifics around different types of merchant
- Features Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.
Desired Candidate Profile
- If you are a graduate, fresh out of college & has the zeal to explore your interest then we have the right job for you!
- Yes, you may be a graduate or post graduate with good command over English writing, ready to work in a state of art ambiance & amongst fun loving people. Where so much learning & growing happens! If you believe in working in any time zone & interact with people across the globe. We have the right job for you.
- You might even have some previous experience, no matter with the role or the industry, we still have so much to offer you! Bring your expertise in communication, logical skills & timely responsiveness skills & we will ensure to mold it into professional with high quality Customer centric solitaires.
- You are a great fit to this role if you have,
- Good written communication skills
- Logical Skills
- Graduation is a must
- Should be ready to work in rotational shifts/ including Night shifts
Under Graduate Qualification: B .Com (Any Specialization)B.A. (Any Specialization)B.Sc (Any Specialization)BBA / BBM / BBS (Any Specialization)BCA / BCM (Any Specialization)BE / B.Tech (Any Specialization)
*Note:Candidate should have a UG qualification
Apply Before the link Expires for Groupon India Hiring.
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