Home 2017 Batch GlobalLogic Walk-in Drive 2019 Hiring Freshers As Support Specialist For Any Degree

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GlobalLogic Walk-in Drive 2019 Hiring Freshers As Support Specialist For Any Degree

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GlobalLogic Walk-in Drive 2019: GlobalLogic is a Digital Product Engineering Services company that was founded in 2000 and is headquartered in San Jose, California. It is a privately held company funded by Partners Group and CPP Investment Board.

Job Profile: Support Specialist

Degree Needed: Any Degree

Exp Needed: 0 – 4 years

Work Location: Gurgaon

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We offer:

  • Interesting and challenging work in a large and dynamically developing company
  • Exciting projects involving the newest technologies
  • Professional development opportunities
  • Excellent compensation and benefits package, performance bonus program
  • Modern and comfortable office facilities

Job Requirements for GlobalLogic Walk-in Drive 2019:

● Graduate in any discipline
● Excellent communication skills (especially written) in English
● 0-4 years of experience in email and chat support for
customers/partners/clients
● Good keyboarding skills along with basic computational ability and internet savviness. Knowledge
of G suite will be an added advantage
● Strong analytical, problem solving and troubleshooting skills – ability to discern trends and suggest
solutions to product/process related issues
● Open to working in 24/7 environment (including holidays)
● Enthusiasm for customer service and passion for consumer products
● Team player with very good interpersonal skills and forward-looking attitude
● Open to feedback and zeal for learning new things

Job Responsibilities for GlobalLogic Walk-in Drive 2019

● Manage large amount of incoming partner emails and chats per the project’s productivity and quality
SLAs
● Provide answers/resolution to partner queries/issues through email and chat to the utmost
satisfaction of partners
● Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution for the
partner
● Liaise between partners and various internal teams/individuals while working to get answers or
resolution to partner queries/issues
● Work on various ad-hoc projects requiring reaching out to partners through email and review large
amount of data/info while exceeding the quality and productivity targets
● Identify and share partner feedback with the relevant individuals/teams through appropriate internal
channels in place
● Assist team/ops management identify and analyse opportunities to optimize and develop processes
& tools for improving internal efficiency and partner experience
● Track performance status, metrics, etc of various tasks undertaken

Apply before the link Expires for GlobalLogic Walk-in Drive 2019.

Apply Link-Click here to Apply for GlobalLogic Walk-in Drive 2019

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