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Genpact Off Campus Freshers Recruitment Details:
About Genpact: With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us
Company Name: Genpact
Job Profile: Process Associate – Customer Service-
Job ID: HIG005645
Work Location: Hyderabad, India
Experience Required: Any Commerce Graduate
Job Responsibilities
- Address all end-user queries as per the process and policies defined in the workflow
- Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
- Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency
- Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
- Be a great teammate, work with your peers to help your team perform better!
Qualifications we seek in you
Minimum qualifications
- Commerce Graduate
- Freshers are eligible
- Excellent Communication Skills (verbal and written)
- Typing skills of 32 words per minute with 90% accuracy
- AMCAT: English – 390, Quants Ability – 285, Logical Ability – 315
- Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability and stability
Preferred qualifications
- Technical Expertise – mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
- Customer Service background will be an added value
- Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability
- Must be willing to work in a 24/7 environment.
Apply Before the link Expires for Genpact Off Campus Freshers Recruitment.
Apply Link- Click Here to Apply for Genpact Off Campus Freshers Recruitment
