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Gainsight Off Campus Drive Details:
About The Company: Gainsight is now a Unicorn company through its recent investment of $1.1 billion from Vista Equity Partners to continue revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy.
Website: https://www.gainsight.com
Job Location: Work from Home for now (wfo might resume)
Desired Experience: Freshers
Course Specialization: BE/B.TECH (CS/IT/ECE/ME)
Target Batch: 2022
Salary: INR 7– 9 LPA
Tentative date of interview: first week of March
Tentative date of joining: Immediate
Roles & Responsibilities:
-Enable customers to achieve their business goals using CS best practices and Products as medium.
-Resolve and remediate software and technical questions for the customer efficiently and effectively
-Gather the required information necessary in order to resolve technical issues
-Automate repeated tasks to gain efficiency and enhance productivity
-Manage internal/external expectations regarding estimated response times for issue resolution and track time, progress, goals and deadlines
-Collaborate with Engineering and Support team members to properly manage customer requirements and escalate when appropriate
-Partner with development team members on various strategic projects when needed
-Collaborate closely with teams in USA (St. Louis, California, others)
-Maintain a highly organized and accurate task list, visible to project management and other project resources engaged in the project
Skills Required:
-Excellent communication skills (verbal and written)
-Excellent aptitude for Technology and strong logical and analytical skills
-Excellent Customer Service skills
-Knowledge of SQL and/or CRM (Salesforce)
-Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Prerequisites:
-Commitment to work in 24*7 model
-Commitment to embrace Human-First
-Aspiration to grow and learn
-Carry the torch for Customer Success
Interview Process:
-Technical Online Assessment
-Online test(Aptitude & personality)
-Multiple interviews
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