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About the Company: Fidelity Investments is an American multinational financial services corporation. It is the second largest mutual fund and financial services group in the world. Founded in 1946, the company has since served North American investors. Fidelity Ventures was its venture capital arm, which has since been shut down, with many of the employees moving on to create Volition Capital. Fidelity International Limited (FIL), was an affiliate founded in 1969, serving international markets and the rest of the world; FIL was spun off as an independent business in 1980, and has since been re branded as ‘Fidelity Worldwide Investment’.
Job Profile: Associate Systems Engineer – Techline
Degree Needed: B.E/B.Tech
Exp Needed: 1-2.5 Years
Work Location: Bangalore
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- Operating 24 x 7, Act as a single point of contact by providing high degree of customer service by resolving queries/issues within SLA.
- Troubleshooting of Laptops, Desktops, mobile devices, Virtual Desktop, Fidelity applications etc by appropriate usage of Knowledge management.
- Flexibility on taking calls / chats and provide resolution within AHT
- Excellent Knowledge of PC Hardware and Software troubleshooting.
- Knowledge on Microsoft Office Troubleshooting.
- Internet Browser, Wireless, VPN, Mac, IPad,IPhone troubleshooting skills are preferred.
- English language proficiency, both written and oral
- Good interpersonal skills
- Willing to work in Shifts
- Based on projected call volumes, could be expected to work India holidays. Working on US holidays is handled on a rotational basis.
- Bachelor’s Degree (15 years of full time education)
- Preferred with 1 – 2.5 years of call taking experience in Helpdesk/Call centre background
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