Fidelity Recruitment 2018 | Fidelity Off Campus Drive | Fidelity Hiring As Associate Systems Engineer | Jobs for B.E/B.Tech | Bangalore
About the Company: Fidelity Investments is an American multinational financial services corporation. It is the second largest mutual fund and financial services group in the world. Founded in 1946, the company has since served North American investors. Fidelity Ventures was its venture capital arm, which has since been shut down, with many of the employees moving on to create Volition Capital. Fidelity International Limited (FIL), was an affiliate founded in 1969, serving international markets and the rest of the world; FIL was spun off as an independent business in 1980, and has since been re branded as ‘Fidelity Worldwide Investment’.
Job Profile: Associate Systems Engineer
Degree Needed: B.E/B.Tech
Exp Needed: Freshers
Work Location: Bangalore
Role Description
- Ensure the availability of End User services during India and/or US business hours
- Collaborate with other Fidelity support groups in and out of India
- Supervision of installation of new IT infrastructures
- Maintain the compliance of the PC builds with Fidelity Standards
- Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues.
- Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues
- Encourage and lead root cause analysis to prevent recurrence
Candidate Description
- Self-starter – demonstrates good use of initiative
- Flexible and adaptable, responds rapidly to changing agendas. Able to re-prioritise and organise effectively
- Communicator – excellent written and verbal skills, good attention to detail
- Decision-maker – effective problem solving and solution orientate
- Demonstrates a high level of commitment to customer service
- Experience of working in a fast moving, customer focused environment
- Need for flexibility towards working hours during busy periods
- Highly motivated, even under pressure
Behavioral attributes
- Strong team player
- Interpersonal and organizational skills, along with excellent verbal and written communications skills
Desired Candidate Profile:
- Bachelor’s in IT or relevant degree
- Experience in supporting hybrid Windows and MAC environment
- Strong relationship with business units. Experience in dealing with different kind of business environments and skills
- Business aware and customer focused
- Requires knowledge on the following:
- MCSE or MCITP
- Knowledge in XenApp/XenDesktop
- Knowledge in supporting MAC OSX (Sierra Prefered ) , IOS platform, iPhones and iPads
- Knowledge in Casper, troubleshooting of MAC OS and MAC applications
- Application installation and diagnose software failures
- Basic knowledge of Active Directory, Group Policies, and Windows permissions
- Basic knowledge in network technologies (LAN/WAN) and Audio/video conferencing devices
Basic hardware knowledge.
- Ensure tickets are responded to within SLA and fully documented each step of a troubleshooting process
- Knowledge of ITIL process, ITIL certification will be an added advantage
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