About the Company: Dimension Data uses the power of technology to help organisations achieve great things. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka. Go to dimensiondata.com
Job Profile:Level 1 Engineer
Desired Candidate Profile:
- Candidates should possess B.E/B.Tech/M.E/M.Tech from any recognized university
- Client focussed.
- Diligent and detail oriented
- Solid team player.
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- Strong written and oral English communication skills
- An inquisitive mind and a can‐do spirit.
- Analytical approach to Problem Solving
- Ability to work at a fast pace.
- The L1 – engineering team must be staffed 24x7x365 in 3 daily shifts What we expect you to do – Communicate status of service tickets in writing (through Service Now) and on the phone to clients and relevant stakeholders
- Receive inbound phone calls from the GSC (or client as required)
- Receive inbound incident and service request tickets from the GSC (or client as required) via ServiceNow (ITSM)
- Resolve client service requests using Cloud Control (where applicable)
- Resolve client incidents leveraging troubleshooting skills and standard operating procedures (SOP)
- Classify and dispatch incoming calls and tickets ServiceNow (ITSM) according to Service
- Level Agreements (SLAs) to escalation resources
- Escalate unremediated or unacknowledged incidents through appropriate escalation queues to ensure that client impact is minimal
Candidates can apply for this position online by following link.
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