DigitalOcean Hiring Freshers For Developer Experience Specialist Position: B.E/B.Tech/MCA Eligible

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DigitalOcean Hiring Freshers For Developer Experience Specialist Position: Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

Job Profile: Developer Experience Specialist

Work Location: Bangalore – India

Exp Needed: Freshers

Degree Needed: B.E/B.Tech/M.E/M.Tech

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What You’ll Be Doing:

  • Responding to tickets generated by our customers in a timely manner
  • Providing thoughtful, personalized communication to solve our customer’s issues
  • Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
  • Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
  • Working both collaboratively and independently within a team setting (we love Slack!)
  • Creating and updating knowledgebase articles
  • Triaging, escalating, prioritizing, and following up with incidents or customer impacting events
  • Making informed decisions to solve issues that balance the needs of customer and company
  • Sharing best practices and improving your team while seeking the same in return

What We’ll Expect From You:

  • Excellent written and verbal communication skills
  • Share knowledge with our team and community
  • Passion for driving excellent customer experiences while providing critical account and billing expertise
  • Tenacity to overcome obstacles to achieve our goals and initiatives
  • Prior experience or knowledge of Escalation and Incident Management procedures
  • Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs
  • Identification with our brand and team culture
  • Self-motivated with a great sense of responsibility
  • Sound independent decision making
  • A keen eye for detail
  • The inclination to improve your skill set through training, personal development, and self-learning
  • Understanding or knowledge of some cloud technical concepts like operating systems (Linux, Windows, macOS), web servers (Apache, Nginx), web development (HTML, CSS), or networking concepts
  • Experience supporting online customers, preferably in a cloud hosting environment.

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