DELL Walk-in Drive Hiring Freshers As Technical Support For B.E/B.Tech/Any Degree

3515

About the Company: Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Gurgaon. Dell’s world-class customer service doesn’t end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem.

Job Profile: Technical Support Technician

Learn Tech Skills and Advance your career with online courses in programming, data science, artificial intelligence, digital marketing, and more, Join Udacity

Degree Needed: B.E/B.Tech/Any degree

Exp Needed: 0-3 years

Work Location: Gurugram


Role Overview: Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities

      • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
      • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
      • Responsible for Out of warranty and In warranty solution sales.
      • Performs work in accordance to standardized policies and procedures.
      • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
      • Documents problems in the support solution database for diagnostics and solution implementation.
      • Ensure proper escalation procedures are followed.
      • Responsible for customer satisfaction through effective handling of customer problems.
      • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements

      • 0 to 3 years of relevant work experience required.
      • Undergrad with 1 year of International Call Center Voice experience
      • Should be willing to work in shifts in a 24 x7 work environment
      • Should be residing within Transport Boundaries
      • Excellent telephone soft skills & thorough telephone functional skills
      • Ability to handle stressful situations.
      • Ability to deal professionally with irate customers.

Preferences:

      • Good Knowledge of PC Hardware/Software for desktop & portable systems
      • Any relevant Certification/Technical Qualification

Online Courses You Can Take Right Now to Advance Your Career. Click Here to Learn Java, Python, Hacking, Full Stack Development, AI, Machine learning from Scratch

More Info-Click Here

Interview Date :8th & 9th April

Timings: 12:00pm to 3:00pm

Interview Venue: Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002

DELL Walk-in Drive Hiring Freshers As Technical Support For B.E/B.Tech/Any Degree 1Join Vector- The Best embedded system training institute in India with 100% Job Assistance. And get placed through Vector India to your dream core company with package of up to 15.4 LPA. Click Here to Register Now !!(Only for 2017/18/19 Batch Only - ECE/EEE/EIE

DELL Walk-in Drive Hiring Freshers As Technical Support For B.E/B.Tech/Any Degree 1Click Here to Download Previous Year Placement Exam Questions Papers for TCS, Infosys, Wipro, Cognizant and more along with detailed solution.

Click Here To Join Our Official Telegram group for personalized and Instant Job Updates