DELL Walk-in Drive Hiring Freshers As Associate For B.E/B.Tech/Any Degree

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DELL Walk-in Drive 2018 | Dell Off Campus Drive|Jobs for B.E/B.Tech/Any Degree | 
19th June 2018 
About the Company: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Degree Needed: B.E/B.Tech/Any degree

Exp Needed: 0-3 years

CTC: INR 3,25,000 – 5,00,000 P.A.

Event Location Gurugram (Haryana)

Event Date: 19th June 2018

Job Title  Sr. Associate, Client Tech Support

Role Overview: Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities

      • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
      • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
      • Responsible for OOW, Total solutions, YTT and In warranty extension sales.
      • Performs work in accordance to standardized policies and procedures.
      • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
      • Documents problems in the support solution database for diagnostics and solution implementation.
      • Ensure proper escalation procedures are followed.
      • Responsible for customer satisfaction through effective handling of customer problems.
      • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements 

      • Graduate Fresher can Apply(Except MCA/M.Tech)
      • Undergrad with 1 year of International Call Center Voice experience
      • Should be willing to work in shifts in a 24 x7 work environment
      • Should be residing within Transport Boundaries
      • Excellent telephone soft skills & thorough telephone functional skills
      • Ability to handle stressful situations.
      • Ability to deal professionally with irate customers.

Preferences 

      • Good Knowledge of PC Hardware/Software for desktop & portable systems
      • Any relevant Certification/Technical Qualification

Candidates can attend this walk-in drive at the following venue on 19th June 2018.

Timings : 12pm – 3pm

Dates:19th June

Interview Venue : Dell International Services, Vipul tech Square, Opp Central Park, Sector Road, Sector-43, Gurgaon – 122002

More Info-Click Here

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