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Education: BE Graduate
Experience: 0 – 2yrs
Job Profile: Associate Sales Engineer Analyst
Work Location: Bangalore, India
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Build and submit solution validation documents (SVCs) and solution qualification requests (RPQs); support RPQ case intake; handle technical inquiries on products and services. Deliver all services to the field within defined SLAs and Quality measurements. Logging of requests in order to provide accurate tracking of cases around various Sales and Presales requests Escalation of problems when appropriate to Team Leader and Manager Work closely with the Presales and Sales teams in building solutions and quotes Development of technical hardware/software quotations and configurations, including full product specifications and pricing. Perform technical configuration requests with configuration tools; address/resolve configuration issues Create current state technical drawing diagrams
Roles and Responsibilities –
- Clearly understand the request and provide a solution from personal knowledge assisted by local tools, product documentation and escalation to subject matter experts within the priority level chosen by the requester.
- Have excellent communications skills that insure quality solutions the first time resulting in a positive experience to the requester.
- Utilize and maintain escalation contact lists for all Products and Services supported by the Pre Sales Support Center.
- Broad knowledge of the computer systems environments, Operating Systems and the industry’s most popular applications and products.
- In depth experience with the operation, installation and maintenance of several DELL EMC products or their industry equivalents.
- Understand and be able to work questions within the most popular systems and environments in which DELL EMC products operate
- Sales/presales awareness
- Experience working in or with DELL EMC’s Field Sales teams
- Good communication/ presentation skills
- Customer service orientation
- Theatre/division awareness
- Solution orientation
- Presentation skills
- Strong Analytical skills
- Product knowledge
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